Managed Support
Give ongoing ERP work a clear owner.
We help maintain the ERP after the project ends. The engagement defines what we support, when we cover it, how requests are prioritized and when work needs a separate scope.
What the engagement includes
An agreed support boundary
We inventory the environment, document access and assign responsibilities across your team, Lumina and other providers. Coverage hours, response targets and escalation routes are agreed in writing.
Administration and issue handling
The scope can cover users and roles, settings, imports, scheduled work and report issues. Requests record the impact, evidence and acceptance check.
A visible improvement queue
We prioritize reports, rules, integrations and recurring defects with your process owners. Larger changes receive a separate scope before work begins.
A regular operating review
We review recurring incidents, completed changes and upcoming dependencies at an agreed cadence. Your team receives the decisions and next actions.
Define the support you need.
Tell us what your team owns today, what is falling behind and which hours matter to the operation.
Book a callPlan the work with our guides
Use these guides to prepare the questions, examples and decisions for an assessment.
Browse field notes