Epicor Prophet 21
Prophet 21 consultants for the work behind daily operations
We help you implement, repair and extend Prophet 21 software. Bring the workflow, report or connection that needs attention. We assess your configuration and agree what a working result must demonstrate.
Where we can help
Implementation and rollout
Workflow design, configuration decisions, role-based training and cutover planning. We define dependencies and acceptance scenarios before go-live.
Data migration
Source assessment, mappings, rehearsal loads and reconciliation. We agree the opening data, historical access and exception treatment with your process owners.
Imports and pricing workflows
We review source files, layouts, record keys and reject handling. Changes are tested against representative records and the intended downstream workflow.
DynaChange business rules
We assess the rule requirement and existing custom logic before choosing the implementation. The delivery includes test cases, deployment steps and ownership of the change.
Forms and reporting
We scope Crystal or SSRS report work around the document, data selection and expected totals. Verification includes representative layouts and reconciliation to agreed source records.
API integration
REST endpoints, OData views and Transaction API workflows are options to assess. We verify the operation, access and error handling in your environment before committing to the design.
Administration and support
We define the support boundary, escalation path and work queue. Configuration changes and recurring issues receive an owner and a verification check.
What you should be able to review
A written scope
The assessment names the workflows, dependencies, deliverables and exclusions. Your team knows which decisions and access we need.
Acceptance evidence
Representative transactions, report totals or reconciliations show whether the agreed result holds. Exceptions remain visible for sign-off.
An operating handoff
Configuration decisions, recovery steps and support responsibilities stay with your team after the engagement.
Prophet 21 guides
Read the planning guides before scoping a migration, report change or integration.
Straight answers
Can you migrate data from our current system?
We start by inspecting the available exports or approved read access. The assessment defines which records can move, what needs correction and how the opening position will be reconciled.
Can you help after go-live?
Yes. Rescue and stabilization starts with failure evidence and a written diagnosis. Managed support covers an agreed queue of ongoing administration and improvements.
Do you work with cloud and on-premises environments?
We assess either deployment. Available access, enabled services and your support arrangements determine the approach; we confirm those during discovery.
Can you work alongside our existing provider?
We can scope a defined workstream within your project. We agree ownership, access, change approval and handover responsibilities with your team.
How is the engagement scoped?
The assessment records deliverables, dependencies, exclusions and acceptance checks. We quote from that scope and agree changes before doing additional work.
What needs to work better in P21?
Tell us the workflow, your deployment and the result you need.
Plan the work with our guides
Use these guides to prepare the questions, examples and decisions for an assessment.
Browse field notes