Lumina Voice

Every Call Becomes Actionable Data

AI-powered business phone system with live transcription, real-time call coaching, sentiment analysis, and conversation analytics. Know what was said, how it was received, and what to do next on every single call.

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Core Features

Turn Every Call Into Intelligence

Four powerful capabilities that transform your phone system from a communication tool into a data goldmine.

Live Transcription

Every call transcribed in real time with speaker identification. Searchable, shareable, and automatically linked to the customer record in your CRM.

  • Real-time transcription with 95%+ accuracy
  • Speaker diarization (caller vs. agent)
  • Automatic CRM linking by phone number
  • Full-text search across all call history
  • Highlight and share key moments

Real-Time Call Coaching

AI listens alongside your reps and surfaces relevant information, suggested responses, and coaching prompts, visible only to the agent and invisible to the caller.

  • Customer history and open orders surfaced automatically
  • Suggested responses for common objections
  • Product information pulled from your catalog in real time
  • Manager-configurable coaching rules and prompts
  • Post-call coaching summaries with actionable recommendations

Sentiment Analysis

Track the emotional temperature of every conversation. Identify frustrated customers before they churn, celebrate positive interactions, and spot coaching opportunities.

  • Real-time sentiment scoring (positive, neutral, negative)
  • Escalation alerts when sentiment drops below threshold
  • Trend analysis across reps, teams, and time periods
  • Correlation with customer retention and order volume
  • Automated follow-up triggers for at-risk accounts

Conversation Analytics

Aggregate insights across all calls, including talk time ratios, topic frequency, competitive mentions, and pricing discussions, surfaced as actionable dashboards for managers.

  • Call volume, duration, and outcome tracking
  • Topic extraction and keyword frequency
  • Rep performance benchmarking
  • Customer satisfaction correlation
  • Exportable reports and scheduled digests
Integrations

Plugs Into Your Existing Stack

Lumina Voice works alongside your current phone system or replaces it entirely. Integrates with your ERP, CRM, and team communication tools out of the box.

  • Works with Twilio, RingCentral, or your existing PBX
  • CRM integration for automatic call logging
  • ERP integration for real-time order and inventory data during calls
  • Mobile app for on-the-go call management
  • API access for custom integrations
The Pipeline

Voice Feeds Back Into Lumina AI

Every call enriches your AI model. Transcripts, sentiment data, and conversation insights feed back into Lumina AI, making your entire platform smarter over time.

01

Call

Customer calls in or agent dials out

02

Transcribe

Real-time transcription with speaker ID

03

Analyze

Sentiment, topics, and action items extracted

04

Enrich

Insights feed back into Lumina AI model

Hear the Difference AI Makes

We'll walk you through a live call scenario, show you the real-time transcription and coaching in action, and demonstrate how every conversation becomes searchable, analyzable data.

Experience Lumina Voice on a live call scenario.

Request a Demo

Free 30-minute demo. No obligations. No credit card.