Lumina Voice

Your phone system, wired into your ERP

AI-powered business phone system with live transcription, real-time call coaching, sentiment analysis, and conversation analytics. Know what was said, how it was received, and what to do next on every single call.

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Core Features

Every call, attached to the customer record

Four powerful capabilities that transform your phone system from a communication tool into a data goldmine.

Live Transcription

Every call transcribed in real time with speaker identification. Searchable, shareable, and automatically linked to the customer record in your CRM.

Real-time transcription with 95%+ accuracy
Speaker diarization (caller vs. agent)
Automatic CRM linking by phone number
Full-text search across all call history
Highlight and share key moments

Real-Time Call Coaching

AI listens alongside your reps and surfaces relevant information, suggested responses, and coaching prompts, visible only to the agent and invisible to the caller.

Customer history and open orders surfaced automatically
Suggested responses for common objections
Product information pulled from your catalog in real time
Manager-configurable coaching rules and prompts
Post-call coaching summaries with actionable recommendations

Sentiment Analysis

Track the emotional temperature of every conversation. Identify frustrated customers before they churn, celebrate positive interactions, and spot coaching opportunities.

Real-time sentiment scoring (positive, neutral, negative)
Escalation alerts when sentiment drops below threshold
Trend analysis across reps, teams, and time periods
Correlation with customer retention and order volume
Automated follow-up triggers for at-risk accounts

Conversation Analytics

Aggregate insights across all calls, including talk time ratios, topic frequency, competitive mentions, and pricing discussions, surfaced as actionable dashboards for managers.

Call volume, duration, and outcome tracking
Topic extraction and keyword frequency
Rep performance benchmarking
Customer satisfaction correlation
Exportable reports and scheduled digests

Integrations

Wires into the stack you already have

Lumina Voice works alongside your current phone system or replaces it entirely. Integrates with your ERP, CRM, and team communication tools out of the box.

Works with Twilio, RingCentral, or your existing PBX
CRM integration for automatic call logging
ERP integration for real-time order and inventory data during calls
Mobile app for on-the-go call management
API access for custom integrations

The Pipeline

Calls feed back into your own data

Every call enriches your AI model. Transcripts, sentiment data, and conversation insights feed back into Lumina AI, making your entire platform smarter over time.

Call

Customer calls in or agent dials out

Transcribe

Real-time transcription with speaker ID

Analyze

Sentiment, topics, and action items extracted

Enrich

Insights feed back into Lumina AI model

Built onto your system

Lumina Voice runs on the ERP you already have

We are an Epicor engineering practice first. The platform is what we build on top once the system underneath is sound.

See the services practice

It attaches, it does not replace
A read-only connection to your existing Prophet 21 or Kinetic. No migration, no parallel system, no change to how your team works today.
Fitted to your configuration
Your schema, your business rules, your terminology. We configure against the system you actually run, including whatever was customized along the way.
Installed by the people who know the ERP
The same engineers who implement, migrate, and rescue these systems. If it needs work on the ERP side first, we can do that too.

Hear the Difference AI Makes

We'll walk you through a live call scenario, show you the real-time transcription and coaching in action, and demonstrate how every conversation becomes searchable, analyzable data.

Experience Lumina Voice on a live call scenario.

Talk to an Engineer

Free 30-minute demo. No obligations. No credit card.