Every Call Becomes Actionable Data
AI-powered business phone system with live transcription, real-time call coaching, sentiment analysis, and conversation analytics. Know what was said, how it was received, and what to do next -- on every single call.
Live Transcription
Every call transcribed in real time with speaker identification. Searchable, shareable, and automatically linked to the customer record in your CRM.
- Real-time transcription with 95%+ accuracy
- Speaker diarization (caller vs. agent)
- Automatic CRM linking by phone number
- Full-text search across all call history
- Highlight and share key moments
Real-Time Call Coaching
AI listens alongside your reps and surfaces relevant information, suggested responses, and coaching prompts -- visible only to the agent, invisible to the caller.
- Customer history and open orders surfaced automatically
- Suggested responses for common objections
- Product information pulled from your catalog in real time
- Manager-configurable coaching rules and prompts
- Post-call coaching summaries with actionable recommendations
Sentiment Analysis
Track the emotional temperature of every conversation. Identify frustrated customers before they churn, celebrate positive interactions, and spot coaching opportunities.
- Real-time sentiment scoring (positive, neutral, negative)
- Escalation alerts when sentiment drops below threshold
- Trend analysis across reps, teams, and time periods
- Correlation with customer retention and order volume
- Automated follow-up triggers for at-risk accounts
Conversation Analytics
Aggregate insights across all calls. Talk time ratios, topic frequency, competitive mentions, pricing discussions, and more -- surfaced as actionable dashboards for managers.
- Call volume, duration, and outcome tracking
- Topic extraction and keyword frequency
- Rep performance benchmarking
- Customer satisfaction correlation
- Exportable reports and scheduled digests
Plugs Into Your Existing Stack
Lumina Voice works alongside your current phone system or replaces it entirely. Integrates with your ERP, CRM, and team communication tools out of the box.
- Works with Twilio, RingCentral, or your existing PBX
- CRM integration for automatic call logging
- ERP integration for real-time order and inventory data during calls
- Mobile app for on-the-go call management
- API access for custom integrations
Hear the Difference AI Makes
We'll walk you through a live call scenario, show you the real-time transcription and coaching in action, and demonstrate how every conversation becomes searchable, analyzable data.
Request a Demo