Prophet 21 support from the people who do the work
When an invoice form breaks, an import rejects rows or a business rule stops firing, you reach the consultant who will fix it. We work across the P21 database, rules, reports and integrations, and we write down every change we make.
Book a callWhat we support
One team covers the parts of P21 that usually sit with different people.
| Area | What we handle |
|---|---|
| SQL and data | Queries and views for reporting, slow screens and jobs, data corrections through imports, the API or reviewed scripts. |
| DynaChange business rules | New rules, rules that stopped firing after a change, and a review of every rule before an upgrade. |
| Crystal and SSRS reports | Invoice, pick ticket, PO and statement forms, custom reports and totals that do not reconcile. |
| Imports | Item, price, customer and vendor imports, file layouts, record keys and rejected rows. |
| Integrations | REST, OData and Transaction API connections to e-commerce, shipping and other systems. |
| Upgrades | Version upgrades with your rules, reports and integrations tested before and after. |
| Administration | Users, roles, settings and scheduled jobs. |
How a request runs
You send the problem
Email or call with the screen, the error or the report. The consultant who picks it up stays on it.
We find the cause
We reproduce the issue in your environment and tell you what is wrong before changing anything.
We agree the fix
You approve the change and how you will check it worked.
We make and record it
We make the change, then write down what changed, where it lives and how to roll it back.
Ways to buy support
Start with hourly support for occasional fixes, or move to monthly managed support when you want a standing queue and a regular review. Larger changes run as fixed-fee projects.
Questions buyers ask
Who will we talk to?
The consultant working your request. We do not route requests through a general help desk first.
Do we need a monthly contract?
No. You can start with hourly support or a single fixed-fee fix. Monthly managed support suits teams with a steady flow of requests.
How do you work with Epicor support and our other partners?
We are independent of Epicor and work alongside your Epicor support contract. Epicor support stays your path for product defects and licensing. We handle your configuration, rules, reports and integrations, and we agree in writing who owns what.
What access do you need?
A P21 login and database access set up the way your IT team approves. Most diagnosis needs read access only. We confirm any change before we make it.
We are on Epicor's cloud. Can you still support us?
Yes. Rules, reports and integrations have to use the access Epicor's cloud provides, so we confirm what your environment allows before we plan a fix.
What happens to the changes after the engagement ends?
Each change is documented with what changed, where it lives and how to roll it back, so your team or another provider can maintain it.
What is not working in P21?
Tell us the screen, report or connection and how it affects the operation.
Related work
- Prophet 21 consulting
Implementation, migration, reports and integrations.
- Prophet 21 cloud migration
A fixed-fee readiness audit before the move to Epicor's cloud.
- Rescue and stabilization
For a system that is failing the operation now.
- Integration and development
New connections and custom workflows.